Your Privacy Is Our Priority

1. Information We Collect

In operating a responsible online gambling platform, xee88 collects several categories of personal information from its members. This information is collected directly through the registration process, use of the platform, and interactions with our support team.

Personal Identification Information:

• Full name as shown on MyKad or a valid identity document
• MyKad number or passport number for non-Malaysian members
• Date of birth for age verification purposes (members must be 21 years of age or older)
• Current residential address
• Active mobile phone number
• Valid and active email address

Financial and Transaction Information:

• Bank account details for deposits and withdrawals via FPX
• E-wallet account number such as Touch 'n Go eWallet
• Deposit and withdrawal records
• Transaction history within the platform
• Information relating to the payment method used (DuitNow, FPX, crypto)

Technical and Usage Information:

• IP address and device information used to access the platform
• Browser and operating system data
• Login records and account activity
• General geolocation information based on IP address
• Cookie data and related tracking technologies

2. Purpose of Data Collection and Processing

xee88 collects and processes member personal information solely for legitimate and necessary purposes in operating the platform. Each category of data collected has a clear and specific purpose:

• Registration and Account Management — to enable the registration process, verify member identity, and manage user accounts securely
• Financial Transaction Processing — to process minimum deposits of RM20 and minimum withdrawals of RM100 accurately and securely via Touch 'n Go eWallet, DuitNow, FPX and crypto
• Age Verification — to ensure all members are 21 years of age or older before being permitted to play, in line with xee88's responsible gambling policy
• Customer Support — to enable the 24/7 support team to provide accurate and effective assistance to members in Malay and English
• Security and Fraud Prevention — to detect and prevent fraudulent activity, money laundering, and platform abuse
• Legal Compliance — to meet international licensing requirements and regulatory compliance obligations applicable to online gambling platform operators
• Service Improvement — to analyse usage patterns in order to continuously improve the playing experience and enhance platform features
• Platform Communications — to send updates on account changes, transaction status, and bonuses such as the 150% welcome bonus of up to RM888

3. Sharing Information with Third Parties

xee88 does not sell or rent member personal information to any third party. However, in limited and specific circumstances, some information may be shared with the following parties:

• Technical Service Providers — companies that assist us in platform operation, payment processing and cybersecurity, who are bound by strict confidentiality agreements
• Licensed Game Providers — game developers such as PG Soft, Pragmatic Play, JILI and Spribe may receive anonymised usage data for technical audit purposes
• Licensing Authorities — international regulatory bodies that require periodic compliance reports
• Legal Requirements — when required by court order or direction from a lawful authority with jurisdiction over the xee88 platform

In all cases of sharing above, we ensure the receiving party complies with data protection standards equivalent to our own requirements. Sharing is only done to the extent necessary and does not exceed what is required for the stated purpose.

4. Use of Cookies and Tracking Technologies

Like most online platforms, xee88 uses cookies and similar tracking technologies to improve the user experience and ensure platform security. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Session Cookies — required to keep your login session active and secure while using the platform
• Preference Cookies — store your personal settings such as preferred language and display settings
• Analytics Cookies — collect anonymised usage data to help us understand how members interact with the platform
• Security Cookies — help detect suspicious activity and protect member accounts from unauthorised access

You can control cookie settings through your internet browser. Please note that disabling certain cookies may affect the functionality of the xee88 platform and your overall playing experience.

5. Data Security Measures

xee88 implements multiple layers of technical and organisational security to protect member personal data from unauthorised access, loss, destruction or alteration:

• Encryption of data in transit using industry-standard TLS/SSL protocols
• Encryption of data stored in databases using layered encryption methods
• Strict access controls where only authorised personnel may access member data
• Continuous security monitoring and regular penetration testing
• Regular data backup procedures to prevent information loss
• Cybersecurity training for all staff involved in handling member data
• Clear incident response procedures in the event of any data breach

6. Your Rights as an xee88 Member

As an xee88 member, you have certain rights regarding your personal data. We are committed to respecting and facilitating the exercise of these rights:

To exercise any of the rights above, please contact the xee88 support team via live chat available 24/7 within the platform or via our official email. We will process each request within a reasonable time and will notify you if there are any limitations in fulfilling the request.

7. Links to External Websites

The xee88 website may contain links to third-party websites in the context of general information. Please note that xee88 has no control over the content or privacy practices of those external websites. This Privacy Policy applies to the xee88 platform only. We encourage members to read the privacy policy of each website they visit outside our platform.

8. Changes to This Privacy Policy

xee88 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our operational practices, legal requirements, or changes to the platform. The latest version of the Privacy Policy will be published on this page with a clear update date.

We will notify members of any significant changes via in-platform notifications or email. Continued use of the xee88 platform after the effective date of an update is considered acceptance of the updated policy. If you do not agree with any changes, you have the right to close your account by contacting our support team.

9. Contact Us About Privacy

If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal data, the xee88 support team is ready to assist:

• 24/7 Live Chat — the fastest way to get a response in Malay or English, available directly within the xee88 platform
• Official Email — contact us at [email protected] with the subject "Privacy Policy Enquiry" for faster processing

We are committed to handling every privacy-related enquiry seriously and thoroughly. If you are not satisfied with our response, you also have the right to submit a complaint to the relevant licensing body or applicable data protection authority.